Kids Plus is fully committed to client, family and staff safety and wellbeing, and as such we have suspended all face-to-face client sessions until Thursday 9 April 2020.
The decision to suspend client facing services was made after careful consideration of all the information, including the risk to our clients, and the need for social distancing to reduce the transmission of the COVID-19 virus.
We will continue to provide services and supports to families utilising technology and non-contact activities. The team have developed individualised plans for each child and family to minimise any disruption.
Ongoing Service Delivery
There are a number of ways we are continuing to provide support, including:
– phone calls;
– email correspondence;
– written reports;
– equipment applications;
– resource development;
– general information and advice.
To facilitate remote service delivery, we are using the Microsoft Teams App to provide teleconference sessions with you and your child. If you have not yet been set up with the Microsoft Teams App, please get in touch with your therapy team or reception on 5223 1475.
In response to COVID-19, the NDIA have announced that:
· participant plan meetings can be conducted over the phone
· participants who are due for a scheduled plan review, and have a current plan that meets their needs, will be offered a renewal of their current plan budget for up to 24 months
· participant plan end dates will be automatically extended by 28 days to remove any gap between new and old participant plans, ensuring continuation of service during the plan review period
Therapists will continue to discuss their plan for service provision with you and will only bill services that are directly related to your child’s supports.
As you will appreciate, the current situation is a dynamic one, with changes occurring daily. We will be sending weekly updates to keep you informed of developments or change in circumstance.
We encourage you to stay connected and engaged with your therapy team and work together to find creative solutions to the current situation. Please feel free to talk to members of your therapy team if you or your family are experiencing added pressures at this time and require additional support.
Please keep an eye on your email inbox and in our closed Facebook group for updates (request to join the group here).
If you would like to discuss any matter raised above, and its potential impact for you, please contact Kelly Reynolds, Director Therapy Services, firstname.lastname@example.org.
Please keep up-to-date with health advice from the Department of Health & Human Services here.
We’ve created a post to find further information on supplies, support and activities for children at home here. We will try to keep this page updated as new activities and resources are made aware to us.